口语经典 商务英语口语大全（附光盘）

前言
Chapter 1　Office Work 商务办公 
　1 Recruiting 员工招聘 
　2 Dealing with Emails 邮件处理 
　3 Transferrting Information 传送资料 
　4 Filing 档案事务 
　5 Releasing Notices 发布通知 
　6 Taking Memos 备忘录 
　7 Arranging Travels 安排差旅 
　8 Procuring Equipment 设备采购 
Chapter 2　Receptions 客户接待 
　1 Making an Appointment 客户预约 
　2 Changing an Appointment 预约改动 
　3 Meeting at the Airport 机场迎接 
　4 Introducing Myself 自我介绍 
　5 Entertaining Clients 招待客户 
　6 Arriving at the Company 参观访问 
　7 Inviting to Dinner 宴会邀请 
　8 Expressing Thanks 表达感谢 
Chapter 3　Business Services 商业服务 
　1 Banking Services 银行服务 
　2 Post Office Services 邮局服务 
　3 Airport Service 机场服务 
　4 In a Restaurant 在餐馆 
　5 At the Hotel 在宾馆 
　6 Sightseeing 观光旅游 
　7 Changing Plans 改变计划 
　8 Business Reception 商务接待 
Chapter 4　Business Meetings 商务会议 
　1 Making Arrangements 布置会议 
　2 Other Preparations 其他准备 
　3 Agenda 议事日程 
　4 Getting a Meeting Started 会议开始 
　5 Taking Minutes 会议纪要 
　6 Taking the Floor 发言 
　7 Discussions 会议讨论 
　8 Summary and Adjournment 总结闭会 
Chapter 5　Business Calls 商务电话 
　1 Leaving a Message 电话留言 
　2 Calling Back 回电话 
　3 Having the Wrong Number 打错电话 
　4 Calling an Operator 接线员接听电话 
　5 Proposing an Appointment over Phone 电话要求约见 
　6 Rescheduling over Phone 电话更改约定 
　7 Reserving a Room 预订旅馆 
　8 Booking a Ticket 预订机票 
Chapter 6　Business Negotiations 商务洽谈 
　1 Inquiry 询价 
　　Contents 
　2 Offer 报价 
　3 Price Negofiations 磋商价格 
　4 Discounts 折扣 
　5 Order 订购 
　6 Contracts 合同 
　7 Shipment Delay 装运推迟 
　8 Claims 索赔 
Chapter 7　Deriving Sectors of Business 商业的衍生环节 
　1 Commissions 佣金 
　2 Trademark Registration 商标注册 
　3 Sample Exhibition 样品展示 
　4 Sole Agent 独家代理 
　5 Letter of Credit 信用证 
　6 Banking Facilities 银行业务 
　7 Public Relations 公共关系 
　8 Business Promotion 商务促销 
Chapter 8　Marketing 市场营销 
　1 Market Surveys 市场调研 
　2 Market Developments 市场开发 
　3 Exhibitions 交易会 
　4 Quality and Quantity 质量与数量 
　5 Advertising and Promotion 广告与促销 
　6 New Products Introduction 介绍新产品 
　7 Aftersales Services 售后服务 
　8 Sales Agents 销售代理商 
Chapter 9　Business Interaction 商务交往 
　1 Visiting Colleagues 拜访同事 
　2 Introducing Newcomer 介绍新人 
　3 Helping Each Other 同事互助 
　4 Consolation 安慰 
　5 Sympathy 同情 
　6 Klatch 聚会 
　7 Appointment 约会 
　8 Departure 告别